Effective and last updated: October 14, 2026
1. The responsible booking provider
Use the travel provider or merchant of record on your confirmation and receipt for a payment, ticket change, cancellation or refund. Explore Flights Aerodeals is responsible for its inquiry and referral service; a referred provider handles the travel service it sells.
2. The actual fare and applicable rights
Review the purchased fare, supplier conditions, any separate fee and applicable law. Mandatory refund rights take priority over conflicting conditions. For current U.S. requirements, see the U.S. Department of Transportation guidance.
3. Request confirmation of an action
Have your booking reference, dates and reason ready. Ask the provider to confirm the change or cancellation, who handles each charge, the amount, payment method and timing. A website message is not confirmation that a ticket has been cancelled or refunded.
4. Referral and service concerns
Use Explore Flights Aerodeals’s complaint form for the inquiry or referral service, and the actual booking provider for its purchase. Lawful payment disputes and consumer remedies remain available.